1. Revoke a connected assistant
This is the fastest thing to do if you want an assistant to stop having access — it takes effect immediately and does not touch anything else.
- Sign in and go to Settings → Account → Connected apps.
- Find the connection and choose Revoke. Each row shows when it was last used, so you can tell them apart.
- The token is deleted from our database at that moment. The assistant loses access to your projects and can no longer spend your credits.
Your projects, assets and exports are untouched, and your own sessions stay signed in. You can reconnect later; that issues a new token.
2. Delete a project or an asset
You do not need to contact anyone to remove individual work. From the dashboard, open the project and delete it. That removes the project, its revision history and render jobs, its exported videos and preview frames, and the images, audio and footage that belonged only to it. A file you also used in another project, or on a saved character, is kept for that project.
Deleting a project cannot be undone, and it does not return the credits already spent on renders or generation.
3. Delete your account and everything in it
Email privacy@surgescribe.com from the address on your account, with the subject “Delete my account”. We will:
- Acknowledge the request within 3 business days.
- Permanently delete your account, every creative project and revision, all stored images, audio and exported video, your render history, and every assistant connection — within 30 days.
- Email you confirmation once it is done.
Export anything you want to keep first. Deletion is permanent, and we cannot recover a project afterwards.
Unused credits are forfeited on deletion and are not refundable. Payment transaction records may be kept for the period tax and accounting law requires, in a form that no longer identifies you.
4. What we hold, so you know what is being deleted
- Your email address and password hash
- Creative projects, every revision of them, and their settings
- Assets: images, audio and video, whether uploaded or generated
- Render jobs, exported MP4 files and preview frames
- Credit balance and transaction history
- Assistant connections, with tokens stored only as hashes
The full picture, including which third parties process what, is in our Privacy Policy.
5. Questions
Anything about deletion, or a request that does not fit the above, goes to privacy@surgescribe.com. We reply within five business days.